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How to close an Account.

How to close an Account.

If you’re ready to close your Delivr account, we’ve made the process straightforward. Before doing so, we strongly recommend downloading any data you wish to retain, as you’ll lose access to your dashboard, campaigns, and analytics once the account is closed.

Steps to closing an account.

Important

Closing your account and cancelling your subscription are the same action. When you close your account, your subscription is automatically cancelled — and vice versa.

Download Your Data Before Cancelling.

Before finalizing, export any data you want to:

  • Download a list of all your dynamic QR codes:
    • Go to your Dashboard and click the green Export button in the bottom right corner. The exported file includes fields such as Campaign ID, Destination URL, managed Short URL, Campaign Name, Notes, Total Views, and more.
  • For individual campaign data:
    1. Open a campaign.
    2. Set the date range to All Time.
    3. Manually Export relevant report modules.
  • For detailed scan data:
    Go to the Audience Heatmap section.
    • Click Export All Connections From This Time Frame to download the data for all views/connections.This includes Date, Time, Type, Action, Method, Accuracy, and Location (which is approximate.)

Once your account is closed, your data cannot be recovered. Be sure to export everything you need beforehand.

Steps to close your Account (& Cancel your Subscription)

  1. Click the Subscription link at the top of your dashboard.
  2. Select the Close Account tab.
  3. Read the reminder that once your subscription is canceled:
    • Your Dynamic QR Codes will stop working.
    • You will no longer have access to manage or update your codes and analytics.
  4. Click the Close My Account button.
  5. A confirmation window will appear:
    1. Check the box acknowledging: “I understand that by closing my account, I will no longer have access to my account, my campaigns will be deactivated, and my subscription will be canceled.”
    2. Enter your reason for leaving.
    3. Type your full name to confirm.
    4. Click the red Yes, Close My Account button.

What Happens Next?

After you submit the request:

  1. The Delivr team will review your account and reach out with any questions.
  2. Your subscription will be canceled.
  3. Any remaining active campaigns will be deactivated.
  4. Your account will be closed.

 


Last Updated 18 Nov 2025
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